Frequently Asked Questions (FAQs)

Transitioning to Momence

As we transition to our new client management system, Momence, we understand you may have questions. Below are answers to some of the most common inquiries about the change. If you have additional questions or need assistance, please don’t hesitate to reach out.

1. Why is the studio switching from Mindbody to Momence?

We’re transitioning to Momence for two key reasons:

• Privacy: Unlike Mindbody, which shares customer information with third-party services like “ClassPass,” Momence prioritizes protecting your data and ensures your information stays private.
• Improved Features: Momence offers modern, integrated features that will enhance your experience, including easier booking, more flexible payment options, and an overall more user- friendly interface.

2. When does the new system go live?
The new system will go live on February 1, 2025. Please make sure to complete any necessary steps to set up your account before this date.

3. Do I need to create a new account in Momence?

Yes, all students will need to create a new account in Momence, which will include digitally resigning your liability waivers. We will send detailed instructions on how to set up your account before the go-live date.

4. How do I set up my new account?

You will receive an email with instructions on how to create your account, including a link to the Momence platform. The process is simple and will require basic details such as your name, email address, and payment information.

5. Will my current login credentials from Mindbody work with Momence?

No, your Mindbody login credentials will not work with Momence. You will need to set up a new password and follow the steps in the account setup email to get started.

6. What should I do if I forget my password for Momence?

If you forget your password, simply use the “Forgot Password” link on the Momence login page to reset it. Instructions will be sent to your registered email address.

7. How do I book a class or private lesson using Momence?

Booking is easy! Once your account is set up, you can view the class schedule, select the class or lesson you’d like to book, and secure your spot directly through the Momence platform.

8. Will my current class packages or memberships transfer to the new system?

Yes, we will ensure that your current packages and memberships are transferred over to Momence before the system goes live. If you have any concerns, please contact us so we can verify your account details.

9. Can I still book classes through the studio’s website or app?

Yes, you’ll be able to book classes through both the website and the Momence app. We will provide clear instructions on how to download the app and start booking directly from your phone.

10. How do I update my payment information in Momence?

You’ll be able to update your payment information directly within the Momence platform. Instructions will be provided as part of the account setup process.

11. Will my payment history from Mindbody be available in Momence?

Your payment history from Mindbody will not transfer over to Momence. However, we will provide a record of your past payments before the transition, so you can keep track of any historical transactions.

12. Where can I find the studio schedule in Momence?

The studio schedule will be available directly in the Momence platform. You can view it through your account on both desktop and mobile devices.

13. What should I do if I experience technical issues with Momence?

If you encounter any issues with the new system, please reach out to our support team via email or phone. We will also have troubleshooting guides available and support staff on hand during the initial go-live period to help resolve any issues quickly.

14. Is my personal and payment information secure in Momence?

Yes, Momence uses top-tier encryption and security measures to protect your personal and payment information. We’ve chosen Momence because of its commitment to privacy and data security.

15. What new features does Momence offer compared to Mindbody?

Momence provides a more streamlined user experience with features such as:

• Simplified class bookings and account management
• Enhanced scheduling and real-time updates
• Greater flexibility with payment options and membership management
• A mobile app for convenient on-the-go access to your account

16. How will these features improve my experience at the studio?

Momence’s modern platform will make it easier for you to book classes, manage your membership, and access real-time updates about studio events and schedules. It’s designed to be more intuitive and mobile-friendly, making your experience smoother and more efficient.

17. Who do I contact if I have more questions about the transition?

If you have any questions or need help with the new system, feel free to contact our front desk at info@ariaballroom.com or call (425) 867-0777. We’re here to assist you!

We’re excited for you to experience the new and improved system, and we appreciate your patience during this transition. Stay tuned for more updates and detailed instructions leading up to the launch date!